Apps
A branded app your customers actually use: bookings, accounts, payments, reminders and support in one place.
Superstack offers customer app development NZ businesses can put their own name on. It suits gyms, clinics, cleaners and cafes whose regulars book, pay and ask questions every week. Customers get a branded customer app on their home screen that books, pays and reminds in a few taps. You get less admin and more repeat business.
every booking is a phone call
customer app development for repeat business
A customer booking app earns its place on a phone by making the next visit easier than the first. We start with how your customers book, pay and get in touch today, then build only the screens that shorten those steps.
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Your logo, your colours and your name in the app store. New customers sign up with Apple or Google sign-in or a mobile number, and their profile holds what you need: allergies for a cafe, a child's age for a swim school, the gate code for a cleaner.
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Customers see live availability and book without ringing. A regular at a physio clinic taps Book again, and the app holds the same practitioner and the same slot next fortnight. Changes and cancellations follow your rules, so a late cancellation on a Friday class still charges the fee you set.
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Customers pay in the app with a saved card, Apple Pay or Google Pay. The payment lands in Stripe and the invoice in your accounting software. A cleaning company charges the saved card once the clean is marked done, so nobody sends a reminder. Memberships renew until the customer stops them.
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Every visit, order and invoice sits in the customer's account. A parent at a kids' activity centre checks which term their child is booked into and downloads the receipt without emailing you. A home services customer sees photos from the last gutter clean and when the next is due.
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Reminders go out before a booking, offers go out when you choose. A cafe sends a push offer to customers who have not ordered in a month, and one tap opens the menu with the offer applied. Customers pick which notifications they want, so the app never nags.
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Customers ask questions in the app instead of across email, phone and social media. Every message lands in one inbox, attached to the customer's record, so whoever picks it up sees the booking in question. A gym member asks to freeze their membership, and the front desk sorts it.
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After a visit, the app asks for a quick rating. A happy customer gets a nudge to leave a Google review with the link ready. A low rating comes to you first, not the internet, so a dog groomer rings that customer the same afternoon and puts it right.
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Your team runs the app from a web console: services, prices, availability, offers and the support inbox. Retention analytics show who booked once and never returned, and which offer brought people in. A studio manager checks on Monday which members have gone quiet and sends them a class credit.
The customer does the work that used to land on your front desk. They download the app, sign up and book without anyone at your end touching a keyboard. Payment goes through Stripe, the reminder sends itself the day before, and the rating prompt follows the visit. Your team steps in only when someone asks a question or leaves a low rating. Every step writes to the customer's record in your CRM.
Stripe takes card, Apple Pay and Google Pay payments and posts each one to your accounting software as a paid invoice. Twilio sends SMS reminders to customers who turn push off. Google and Apple sign-in remove the password step. Your booking system and CRM stay the source of truth, read and written through their APIs.
Any system with an API connects. Click a logo to visit them.
Xero
MYOB
Stripe
Google Workspace
Microsoft 365
Twilio
Shopify
HubSpotAI is optional. The app books, pays and reminds without it, and we add AI only where it answers a customer faster or saves your front desk a task. Read how we use AI and where it fits into business process automation.
Opening hours, what to bring and how to change a booking, from your own information.
A prompt for the next visit at the interval the customer usually keeps.
A suggested answer to each message, in your tone, that a staff member checks before sending.
Your team uses the web app as the admin console. The front desk answers messages and moves bookings, the owner sets offers and watches retention, and accounts checks payments against your accounting software.
Customers use the mobile app on iPhone and Android. It carries your brand, sits on their home screen and handles booking, paying, reminders, messages and reviews. We build this white label customer app once and publish it under your name.
The customer portal is the same account in a browser, for people who will not install anything. They book, pay and read messages from a link. All three share one database, so a portal booking shows in the app and the console straight away.
Class bookings, membership freezes, waitlists and win-back offers for lapsed members.
Cleaning and home servicesRebook the regular clean, approve an extra and pay by saved card.
ClinicsAppointment booking, reminders and intake forms completed before the patient arrives.
HospitalityA customer loyalty app NZ cafes and bars use for ordering ahead, stamps and quiet-day offers.
Kids activitiesTerm bookings, make-up sessions, waivers and the photo of the week.
Member organisationsRenewals, event tickets, member cards and announcements that reach everyone.
Quickest start
We customise an existing Superstack customer app module with your brand, services and booking rules. It suits bookings and payments that follow a common pattern.
Most common
We combine the customer app with bookings, CRM, payments and a portal in one platform. Most customer apps land here, because the app is the front door to a system your office runs.
Fully bespoke
A fully bespoke customer app for an unusual booking model, your own loyalty scheme or a member base that needs features nothing off the shelf offers.
No, not all of them. Customers who book with you every week or two use an app because it sits on their home screen and remembers them. Customers who see you once a year will not install one, and a web portal reached from a link serves them better. Often the right answer is a portal first, with the customer account app added once people ask for it.
An app store app suits customers who come back often and want push notifications, Apple Pay and an icon they tap without thinking. A PWA suits customers who will not download anything: they open a link and add it to their home screen if they like, with no store in the way. Many start with a PWA and add the store app once customers prove they want one.
Payments for services delivered in person, such as a clean or a class, go through Stripe, and the processor's transaction fee is the only cost per payment. Apple and Google take a cut only on digital goods sold inside the app, which a service business rarely sells. Customers save a card once and pay with a tap, Apple Pay or Google Pay.
Yes. The app does not have to replace what runs your business today. If your booking system or CRM has an API, the app reads availability and customer records from it and writes bookings, payments and messages back, so your office keeps working in the tools it knows. Where a system has no usable API, we say so early and suggest the smallest workaround.
You do. We publish the app under your business name in your own Apple and Google developer accounts, so the listing, the reviews and the icon belong to you, not to us. Your logo, colours and content stay yours. If you ever change developers, you hand over the accounts and the code and carry on.
Hosting, developer accounts, payment processing and support. Hosting covers the database and servers the app talks to. Apple and Google charge developer account fees for the accounts the app is listed under. Stripe charges per transaction. Support covers small changes and the updates each new iPhone and Android release needs. None of them is a per-customer fee, and we set them out before the build.
Built around the way you work.
Your business shouldn't have to fit someone else's software. Tell us how your business works. We'll show you what Superstack can build around it.
Show us how customers book with you now. We'll map the app version and tell you if you even need one.
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