Software
Software for the workflows that actually run your business: requests, approvals, jobs, records and reporting in one system.
Your process already exists. It runs on email threads, a shared spreadsheet and someone's memory. Business web app development from Superstack turns that process into software: requests, approvals, jobs, records and reports in one browser-based system, built for the operations manager tired of asking where things are up to.
the process that runs on email
business web app development around your process
Every operational process has the same bones: a request, an approval, the work and a record that it happened. We build the workflow engine first, then the screens, forms and reports around it, in your words.
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The engine holds the stages a request moves through and the rules between them. A repair request cannot go to a contractor until a supervisor approves it, and cannot close without a completion photo. Stages and rules are settings, not code.
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Each person opens the app and sees their own work. A property manager sees open requests by building and anything overdue. A contractor sees today's jobs and nothing else. The general manager sees volumes and bottlenecks without asking anyone for an update.
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Forms replace the email template and the paper sheet. A request form asks only what the process needs, checks the answers and creates a record with a number, an owner and a status. That record is the single source of truth.
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When a request needs sign-off, the right approver gets an email or SMS with a link and approves from their phone. If they sit on it, a reminder goes out, then it escalates. The requester sees the status change without sending a chaser.
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The app records every change: who approved what, when a status moved, which field changed and what it said before. When an auditor asks who authorised a contractor to enter a building, the answer is on the record, not in old email.
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Photos, quotes, compliance certificates and signed forms attach to the request or job they belong to. A technician uploads before and after photos from site, and the office sees them on the same record straight away, not in a text message later.
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Because every request, approval and completion is a record, reporting is a view of the data, not a job. Requests by site, time to close, jobs per contractor and anything overdue are always on screen. Month-end is a button, not a week.
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When a job completes, the app raises the invoice in your accounting software from the record, with the customer, line items and purchase order filled in. Payment status comes back onto the job, so operations knows who has paid and accounts stop retyping.
A tenant submits a repair request. The engine routes it to the right property manager, who approves it from their phone. The system assigns the task to the contractor for that trade, who completes it with photos and a signature. The report refreshes and the draft invoice appears in your accounting software on its own. People make two decisions, approve and confirm. The software does the rest.
Your accounting software receives the invoice and returns payment status. Microsoft 365 and Google Workspace provide sign-in and send the notification emails. Twilio sends SMS approvals and reminders. Your CRM, payroll and job systems connect through their APIs, so nothing is typed twice.
Any system with an API connects. Click a logo to visit them.
Xero
MYOB
Stripe
Google Workspace
Microsoft 365
Twilio
Shopify
HubSpotAI is optional here. The workflow engine does the heavy lifting without it, and where AI helps, a person still makes the call. See how we use AI and its place in business process automation.
Read a free-text request and suggest the team and priority.
Turn the technician's notes and photos into a plain summary for the customer.
Catch the same leak reported twice before you send two contractors.
Coordinators, approvers and managers raise and route requests, approve, assign tasks and read the dashboards here. It is the internal web application the office runs the process from, in any browser.
Field staff and contractors get their task list, the job details and the completion form on a phone, with photo upload and a signature box. Approvers get a one-tap approve button.
Tenants, clients or residents submit requests, watch the status change and download the completion report without phoning the office. One database sits under all three, so everyone sees the same record.
Maintenance requests, contractor jobs and compliance checks by building.
Care providersIncident reports, care plan changes and approvals, all traceable.
Councils and NGOsGrants, service requests and sign-offs with an audit trail.
DistributionReturns, credit requests and warehouse tasks with evidence.
Professional servicesClient onboarding, engagement approvals and work-in-progress reporting.
Multi-site operatorsOne process for every site, visible from head office.
Quickest start
We customise an existing Superstack workflow module with your stages, forms and roles for the one process that needs fixing now.
Most common
We combine workflow, documents, reporting and accounting modules into one platform, which is where most business process software projects end up.
Fully bespoke
A fully bespoke workflow web app for a process with unusual rules, heavy compliance or a data model no standard module fits.
Custom web app development is the overview of everything we build in a browser, from products to portals. This page is narrower: operational software for business processes such as requests, approvals and jobs. If your problem is a process that runs on email, start here. If you are not sure yet, start there.
We map it with the people who run it, not from a job description. In a workshop we walk one real request from the moment it arrives to the moment it is reported, noting every handoff, approval and workaround. That becomes a one-page process map, which becomes the scope for the build.
Yes, and we recommend it. Pick the process that hurts most, build the workflow for that team, and let the rest of the business watch it work. Because the engine, roles and reporting are shared, adding the next department means adding its stages and forms, not starting a second project.
Yes. Spreadsheets import directly: we map each column to a field, clean duplicates and load a trial import your team can check. Email is messier, so we usually import the open items and recent history as records with the original messages attached, and leave the archive where it is, searchable.
No. This is a custom business application NZ businesses own outright, not a per-seat subscription, so adding a contractor, a new site or a whole department costs nothing in licences. Hosting costs track usage, and you hear from us before they climb. Roles control what each new user can see and do.
Yes. Every screen is responsive, and the tasks people do in the field, such as completing a job, adding photos or approving a request, are designed for a phone first. Where staff work without signal, the mobile app stores the completion offline and syncs it later. Approvers act from the notification.
Built around the way you work.
Your business shouldn't have to fit someone else's software. Tell us how your business works. We'll show you what Superstack can build around it.
Forward us the email thread that runs your worst process. We'll show you it as a workflow.
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