Software
Digital waivers signed before arrival and linked to the customer, searchable in seconds, with guardian flows for minors and re-sign on expiry.
Superstack builds the online waiver system NZ activity operators, play centres and hire businesses use to get the waiver signed on a phone before the customer arrives, linked to their booking and profile, and found in seconds. Guardians sign for minors, and expired waivers prompt a re-sign.
signed, filed, never found again
an online waiver system that finds the form
The wording is your lawyer's job. Ours is everything around it: signed before arrival, tied to the right person and booking, always the current version, and found in seconds.
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Staff build the waiver from your lawyer's wording: sections, tick boxes, medical questions, initials. Every change creates a new version, and old versions stay readable but cannot be signed. Change the wording in March and every kiosk and link switches over.
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The customer signs on their phone or the kiosk, and the system records time, device and the wording they saw. Where you need it, they photograph their driver licence or take a selfie, so the signer is the person on the trampoline.
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A booking with a child asks for a guardian. The adult signs for themselves and each child, names and dates of birth included. When a child arrives with a grandparent, the desk texts the parent a link and sees when it is done.
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Most people sign before arriving, from the link in their booking confirmation. Walk-ins use a tablet in kiosk mode: locked to the waiver, cleared after each signing. A hire business puts the link on the quote so the gear is ready at pick-up.
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Every signed waiver attaches to a customer profile, and the profile attaches to the booking. A regular at the climbing gym signs once and is green at check-in until the waiver expires. Staff see the waiver, the visits and any medical note together.
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Type a name, phone number or date and the signed waiver is on screen: wording version, signature, ID photo. When an insurer asks for the waiver from an incident in January, the manager sends a PDF in a minute, not an afternoon.
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Each waiver type has a life: a season, a year, or until the wording changes. When it runs out, the customer gets a link to re-sign with their next booking, and check-in shows amber until they do. Nobody signs twice in a year.
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Signed waivers, ID photos and medical answers are personal information, so they sit in encrypted storage with access by role and every view logged. The front desk sees that a waiver is signed, and only the manager opens the medical answers. Retention follows your rule.
The booking confirmation carries the waiver link, and most customers sign that evening. The signature lands on their profile, so the door screen shows green when they scan in. The copy is stored, and when it expires the next booking triggers a re-sign. Staff step in only for an amber screen or a missing guardian.
Your booking system triggers the waiver link on confirmation and shows its status. QR check-in reads that status at the door. Your CRM and member or customer portal share the profile, so customers see their own waivers. Twilio sends the SMS links and reminders.
Any system with an API connects. Click a logo to visit them.
Xero
MYOB
Stripe
Google Workspace
Microsoft 365
Twilio
Shopify
HubSpotAI is optional here. We add it only where it saves the desk a check by eye. See how we use AI and business process automation.
A birth date that makes the signer a minor, or a contradiction with last visit.
A kiosk name matched to the regular who signed last season.
A one-line note for the instructor: asthma, inhaler in the bag.
Managers build and version waivers, search signed copies, run the expiry list and set who sees medical answers in the web app. The front desk checks status and sends links.
Instructors and floor staff open the waiver app for activities to see who in the next session is signed, who is amber, and any medical note that matters before the briefing.
Customers sign from the link, then log in to see signed waivers, add a child or re-sign. All three share one database, so a re-sign from the couch turns the door screen green.
Signed on the phone before the bus leaves, ID captured.
Trampoline and play centresGuardian sign-off per child and a kiosk for walk-ins.
Gyms and studiosOne waiver per member, re-signed on expiry.
Kids programmesParent signs once per term, medical notes for the leader.
ToursThe whole group signs from one link before departure.
Hire businessesWaiver on the quote, linked to the gear and dates.
Quickest start
We customise the existing Superstack waiver module with your wording, questions and booking link, which covers most activity operators.
Most common
We combine waivers with bookings, QR check-in, a member portal and your CRM in one platform, so waiver status follows the customer.
Fully bespoke
A fully bespoke e-waiver system for unusual needs: multi-operator sites, several languages, or medical screening that limits what a customer can do.
That is a question for your lawyer. Electronic signatures are used across New Zealand, but whether a waiver holds up depends on its wording and how it was presented, and we do not give legal advice. What digital waiver software gives you is the evidence: who signed, when, on which device, and the wording they saw.
A birth date under your age threshold switches to the guardian flow: the adult states their relationship and signs for each child. You decide whether the guardian must be present or can sign remotely. When grandma brings the kids, the desk texts the parent and the child stays amber until it comes back.
For as long as your policy says, and no longer. Each waiver type carries a retention period you set with your lawyer or insurer. The system keeps the signed copy, version and ID photo for that period, then deletes or archives them. The rule is yours, and the system enforces it.
Yes. Kiosk mode turns any tablet into a signing station: the electronic waiver form fills the screen and the tablet resets for the next person. Leaving kiosk mode takes a staff PIN, and the customer cannot see anyone else's answers. One tablet covers walk-ins, with everyone else signing from the link.
Yes. A confirmed booking sends the waiver link, and the booking shows its status: signed, pending or expired. If we built your booking system, it is already wired in. If you use another, we connect through its API or a confirmation email hook, so the link goes out and the status comes back.
Yes. An online liability waiver can cover a list of activities, and a customer who signed it is green for all of them. Where one activity carries extra conditions, say the high ropes, you add a section that only appears when that activity is booked, and existing signers add only that part.
Built around the way you work.
Your business shouldn't have to fit someone else's software. Tell us how your business works. We'll show you what Superstack can build around it.
Send us your current waiver. We'll show you it signed on a phone before the customer arrives.
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