Software
Requests in, structured work orders out, prioritised, assigned, evidenced and recorded against the asset or site.
Superstack builds work order management software NZ property, facilities and maintenance teams use to turn a phone call about a leaking tap into a tracked work order with a priority, an owner, a deadline and a record against the asset. The requester sees the status without ringing to ask.
everything is urgent
work order management software for maintenance
Maintenance work is not sales work. It is requests, priorities, response times and the history of the thing that keeps breaking. We build maintenance work order software around your sites, assets and service levels.
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Requests reach one queue. A tenant logs it in the portal, an email to the maintenance address becomes a request, and a QR code on the plant room door opens a form with the asset filled in. Each one gets a number.
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The coordinator turns a request into a work order with a category, a priority and a due date set by your rules: a lift fault is urgent, a cracked tile is routine. Duplicates merge when three tenants report the same outage.
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Each work order goes to an in-house technician or an approved contractor, by trade and site. The SLA timer starts on receipt and shows time left to respond and to fix. A breach warning goes out before the deadline, not after the complaint.
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The technician picks parts from van stock or the store list as they use them, and labour time lands against the order. A contractor attaches their invoice to the same order, so the cost of fixing that pump is already known.
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A work order closes with proof: before and after photos, a checklist for that job type, a note on what was done and a signature from the site contact if you want one. The requester gets the after photo with the closure message.
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Every work order attaches to an asset or a site, so the history builds itself. Open the air conditioning unit and see every fault, part, contractor and cost since it was installed. When it fails again, the case for replacing it is already written.
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Preventive work generates itself. A monthly fire door check, a quarterly filter change and an annual lift service each create their work order, assigned to the right person with the checklist attached. Overdue preventive orders show on the same board as reactive faults.
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Reports show response and fix times against SLA by site and contractor, open orders by priority and age, cost per asset and building, and reactive versus preventive work. A facilities manager takes the monthly SLA report straight into the client meeting.
A tenant raises the request and gets a reference number. The coordinator triages it, the first human decision: priority, category and whether it is really two requests. The work order goes to the right technician, whose phone lists it by urgency. They close it on site with photos and the parts used. The system tells the requester, files the costs and adds it all to the asset's history.
Your accounting software receives contractor bills and on-charged work orders and returns payment status. Inventory supplies part prices and records what was used. Twilio sends SMS updates. Microsoft 365 and Google Workspace turn emails into requests, and tenant and customer portals give requesters their own view.
Any system with an API connects. Click a logo to visit them.
Xero
MYOB
Stripe
Google Workspace
Microsoft 365
Twilio
Shopify
HubSpotAI is optional. The work order system runs without it, and we add it only where it saves a step. See how we use AI and business process automation.
'no hot water in block C' becomes a high-priority plumbing request, which the coordinator confirms.
The technician sees which parts fixed this unit last time before leaving the depot.
Photos, checklist and notes become a short report for the requester, approved with one tap.
Coordinators and facilities managers run the queue in the web app: triage, assignment, contractor invoices, preventive schedules and reports. A client's own manager sees only their sites.
Technicians and contractors get a work order app: today's orders by urgency, the asset's history, the checklist, photos, parts used and a signature. It works offline in a plant room.
Tenants, staff and customers raise requests in the portal and watch the status move from received to done. All three share one database, so the status they see is real.
Tenant requests, contractor assignment and SLA reporting per client.
Body corporatesResident requests per building, with costs the committee can see.
Schools and campusesStaff report faults, the caretaker works one prioritised list.
ManufacturingBreakdown and preventive orders per machine, with downtime recorded.
Hospitality groupsRoom and kitchen faults across venues, closed with photos.
CouncilsPublic requests triaged into work orders for parks and buildings.
Quickest start
We customise an existing Superstack work order module with your sites, assets, priorities and SLA targets, to get the queue under control.
Most common
We combine work orders with asset management, a tenant portal, inspections and contractor invoicing into one maintenance platform.
Fully bespoke
A fully bespoke work order system for portfolios with complex contracts, regulated assets or SLAs that differ by client and building.
Job management is for revenue work: quote it, do it, invoice it, measure the margin. Work orders keep things running: a request comes in, gets a priority and a deadline, and the history matters more than the margin. Many businesses need both, sharing customers, sites and staff in one system.
Yes. This is the facilities work order system NZ property managers describe to us: many sites per client, tenants raising requests, contractors doing most of the work, SLAs in each contract and the monthly report. Each client sees only their buildings, and each building carries its own asset list and history.
Yes. Maintenance request software only works if the requester uses it, so the form is short: where, what, a photo and how urgent they think it is. Tenants use the portal or a QR code, staff use the same form from a link. Every requester gets a reference and status updates.
Yes. Each asset or site carries a maintenance plan: the task, the interval, the checklist and who does it. The system creates the work orders in advance and assigns them like any other, so a missed filter change is as visible as a burst pipe. Statutory checks run the same way.
Yes. Contractor invoices attached to work orders go to your accounting software as bills, and any work you on-charge to a client goes out as an invoice. Parts used on a work order come off inventory stock and carry their cost onto the order, and a low-stock part raises a reorder flag.
Yes. The technician opens the day's orders in priority order, each with the asset's history and the checklist. On site they add photos, parts and a signature, and the order closes from the phone. It works offline and syncs when the signal returns. Contractors see only the orders assigned to them.
Built around the way you work.
Your business shouldn't have to fit someone else's software. Tell us how your business works. We'll show you what Superstack can build around it.
Tell us how a maintenance request reaches you today. We'll show you it as a tracked work order.
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