Apps
Everything a technician needs on site: jobs, navigation, checklists, parts, photos, signatures and invoicing, with the office watching live.
Superstack does field service app development NZ trades and service companies use to keep technicians on the tools instead of driving back for paperwork. Your technicians get the day's jobs, the site history, the checklist and the invoice on one phone. Your office sees every job move in real time and bills the same day.
the drive back to the office
field service app development for the billable hour
A field service mobile app pays for itself in the hours it hands back: no drive back, no retyping, no forgotten parts. We build around your job sheet and your pricing, so a technician does on the phone what they did on paper, once.
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A technician opens the app and sees the day in order: address, time window, job type and what the customer said on the phone. One tap opens navigation. When the dispatcher slots in an urgent call-out, the list reorders and the phone buzzes, so nobody misses it.
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Every job carries the site's history: past visits, what was fixed, the photos, the gate code and the dog's name. An electrician arriving at a rental for a recurring fault reads what the previous technician found before knocking, and quotes the real fix instead of another patch.
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Job types come with their own checklist, and the safety form comes first. An HVAC technician cannot mark a unit done until the working-at-height check is ticked and the test readings are entered. The office gets a compliance record without asking, and the customer a copy with the invoice.
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The technician picks parts from the van stock list as they use them, and the timer runs from check-in to check-out. A pest controller who adds a bait station taps it once, and it is on the invoice and off the van stock before they leave the driveway.
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Before and after photos, the checklist and the customer's signature on the technician's phone are the proof of service. A cleaning supervisor signs off a commercial kitchen, and the client's facilities manager gets the photo report before the crew has packed the van. Nobody argues with a timestamped photo.
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The technician builds the quote or invoice on site from your price list, with parts and time already in. The customer approves the quote on the phone, or pays the invoice by card through Stripe before the technician leaves. Money that took a fortnight arrives on the day.
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Plant rooms, basements and farms have no signal, so the app does not need one. Jobs download at the depot, and everything captured on site queues on the phone. A security technician finishes an alarm install in a stairwell, and the report uploads itself once the van is back in range.
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The office sees every job on a board: en route, on site, done, invoiced. A dispatcher watching a plumber run late moves the next job to someone closer and texts the customer, without ringing the technician. At day's end it shows what was billed and what slipped.
The dispatcher drags the job onto a technician and everything after that happens from the phone. The technician gets the notification, the customer gets the ETA text, and check-in starts the clock. The technician works through the checklist, taps the parts used and hands the phone over for a signature. The invoice goes out from the driveway and lands in your accounting software. The office steps in only for a reschedule, a quote approval or a customer query.
Your accounting software receives each invoice as it is sent and returns payment status to the job. Google Maps drives navigation and the ETA, Twilio sends the 'on our way' texts, and Stripe takes card payments on site. An existing scheduling or inventory system supplies the jobs and stock, and gets back what was used.
Any system with an API connects. Click a logo to visit them.
Xero
MYOB
Stripe
Google Workspace
Microsoft 365
Twilio
Shopify
HubSpotAI is optional. The app captures the job, parts and signature without it. We add AI only where it saves typing or catches a mistake before the invoice. Read how we use AI and where it fits into business process automation.
The technician talks in the van and the app drafts the job report for them to check.
'hot water cylinder leaking' brings up the fittings that job usually needs before the van leaves.
A job logged far shorter or longer than usual for its type gets checked before invoicing.
Dispatchers and the office use the web app: the schedule board, the live dashboard, pricing and checklists, invoicing and reports. It is where the day gets planned and the end-of-day billing check happens.
Technicians use the mobile app on iPhone or Android. It is a technician app built for gloves and glare: today's jobs, navigation, checklists, parts, photos, signature and invoice. A job app for field workers has to be quicker than paper.
Customers log in to see the ETA, approve a quote, view the photos and report, and pay the invoice. All three share one database, so the moment a technician taps done, the portal and the dashboard say so.
Call-outs to the nearest van, invoice on the driveway.
ElectricalTest results and certificates on site, photos for the file.
HVACService rounds with each unit's history and last readings.
Pest controlTreatment records, bait station maps, signed customer report.
CleaningSite checklists, before and after photos, supervisor sign-off.
SecurityAlarm installs and patrols with proof of attendance.
FacilitiesReactive jobs across many sites, each with access notes.
Equipment servicingSerial numbers, service history and parts fitted, per machine.
Quickest start
We customise an existing Superstack field service module with your job types, checklists, price list and your accounting software setup. It suits a trade whose day looks like most trades' days.
Most common
We combine the technician app with scheduling, a service CRM, inventory and a customer portal in one platform. Most field service businesses land here: dispatch, stock and invoicing are one flow.
Fully bespoke
A fully bespoke mobile job management app NZ businesses need when the work is unusual: regulated testing, multi-day installs, or equipment with its own service rules.
Yes. The technician's jobs download before they leave the depot, and everything they capture on site sits on the phone until a connection returns. Checklists, photos, parts, time and signatures work in a basement plant room. When the van is back in range the app syncs, and the office sees the job as if it had happened live.
Yes. We build one app that runs on both, so a plumber on iPhone and an apprentice on Android see the same screens and jobs. It also runs on a tablet mounted in the van. You choose whether to publish it in the app stores under your name or distribute it privately to company phones.
Yes, if it has an API or an export. The app reads the day's jobs from your scheduler and writes back status, times, parts and the signed report, so dispatch keeps working where it always has. If your scheduler cannot do that, we tell you before the build, and often the answer is to bring scheduling into the app itself.
Yes. When the technician taps 'on my way', the customer gets a text with the name, the ETA from Google Maps and a link to track the van. If the technician is running late, the office updates the time and the customer gets a second text. Texts go through Twilio, use your wording, and stop the 'where are you' phone calls.
Fast, because the field worker app is the smallest part of the build. We start with one job type and one technician, usually the person most fed up with paper, and get them running real jobs on the app while the office dashboard is still being finished. What they find in those first jobs shapes the rest of the build.
No per-technician fees. You pay for the build, then hosting and support for the business, so adding a technician means adding a login, not a subscription. That is the opposite of most field service subscriptions, where the monthly bill climbs with every hire. We set out the ongoing costs before the build, and none of them depends on headcount.
Built around the way you work.
Your business shouldn't have to fit someone else's software. Tell us how your business works. We'll show you what Superstack can build around it.
Send us one job sheet, start to finish. We'll show you it running on a phone with no paper.
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